I am amazed at this software package and I am very excited to put it to full use. You folks have done an incredible job with this and are to be commended. After having used it for a short while, however, I am having a few issues I need your help with…

 

First, my setup:

Ultimate Affiliate Pro: vs 4.8 (purchase code: a0a49834-0b91-41cc-a687-370efb06de07)

Ultimate Membership Pro: vs 7.5 (purchase code: 9d0c784e-b91c-4a11-ad2b-d05b3383935c)

WooCommerce: vs 3.5.3

WordPress: vs 5.0.3

Theme: KLEO vs 4.4.7 (KLEO Child = current theme)

Website: https://members.primarytherulingclass.com/

Temp Admin Username: HelpAssist@22019

Temp Admin password: HelpAssist@22019

 

My configuration:

I have a membership site where users can purchase a WooCommerce product that gives them access to one of three levels of UMP membership (along with BuddyPress social media and bbPress Forums). Two of these products come with a subscription (WooCommerce Subscriptions), one is a lifetime membership (no subscription). Other products are available to purchase but no referrals are paid on them and no membership level is associated with them.

I am using the Magic Plugin ‘MLM’ to pay referrals up through six levels of parental hierarchy (4 x 6 forced matrix).

Under ‘Manage Rank’ there are six ranks; all have the Rank Amount set at 3%, with Recurring Referrals set at 6%. The MLM Referrals For Each MLM Level are each set at 100%.

Offers and Landing Commissions (CPA) are both set to ‘off.’ The Magic Features, Lifetime Commissions, SignUp Referrals (CPL), Pay Per Click (CPC), CPM Commission, Lifetime Commissions, and Allow Own Reference are all set to ‘off.’ MLM and Recurring Referrals are both set to ‘on.’ The Pay to become Affiliate is set to ‘on’ with the Source set as WooCommerce, All Products set to ‘off’, and the three WooCommerce membership related products designated.

PLEASE NOTE: I have several live subscriptions active on this site – therefore the Braintree merchant account is live. I plan on erasing all the historical transactional/earnings data in the near future, but it is important my products and existing subscriptions are not altered. Having said that, you do have permission to access my WP Admin Dashboard in whatever fashion necessary to resolve my issues – thank you.

 

My Challenges and Questions:

 

Thank you in advance for your help… this project is personally very important to me and I am grateful for your assistance.

Regards,

Bill (stressfreebill@gmail.com)

 

Troubleshooting Screenshots

Example 1

 

 

 

 

As can be seen here, a prospect bought a membership from Affiliate mean34dean. The initial referral for the parent (mean34dean) is correctly calculated ($12,000 x 3% = $360), and the two ‘upline’ Affiliate commissions are also being correctly calculated (360 x 100%). The problem is that the entire process is being duplicated. It appears that the PRC Store (WooCommerce) is calculating the referrals and then Patriot Place (Ultimate Membership Pro) is repeating. I cannot find any settings to affect this. These particular transactions are not verified because the Method of Payment used was a bank transfer – using a credit card would mark them as verified and I would be paying out double commissions.

 

 

 

Example 2

 

I would think there would be a method for me to make an adjustment on the amount I am paying out to an Affiliate. If I am batching it through a .csv file I could do it there, but is there no way to do it within the system?